Refund & Return Policy

At Flexthom, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, please review our refund and return guidelines below.

1. Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery.

• Products must be unused, unopened, and in original condition, including all seals, labels, and packaging.

• Returns that do not meet these conditions may be refused.

2. Consumable & Supplement Products

Due to health and safety regulations:

• Opened or used supplements and consumable items are non-refundable.

• Refunds or replacements will be issued only if the product arrives damaged, defective, expired, or incorrect.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.

• Provide clear photos of the product, packaging, and shipping label.

• Upon verification, we will issue a replacement or full refund, including shipping costs.

4. Refund Process

• Once an eligible return is received and inspected, we will notify you of the refund status.

• Approved refunds are processed to the original payment method within 5–10 business days.

• Processing times may vary depending on your bank or payment provider.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used consumables

• Products damaged by misuse, abuse, or improper storage

• Items marked as Final Sale or Clearance

7. Policy Updates

Flexthom reserves the right to update or modify this Refund Policy at any time without prior notice.

9. Contact Information

For any questions regarding refunds or returns, please contact our customer support team with your order number for faster assistance. Email: flexthomllc@gmail.com

Refund & Return Policy