Deliveries and returns

Deliveries and Returns

At Flexthom, we are committed to providing an excellent shopping experience, with fast, reliable deliveries and hassle-free returns. Please read the details below to learn more about our policies.

Deliveries:

• Shipping Times:
  All orders are processed within [1] business days. Once shipped, you will receive a tracking number so you can monitor your order’s progress. Delivery times depend on your location, and most orders will arrive within [X] to [Y] business days after shipping.

• Shipping Costs:
  Shipping charges are calculated at checkout based on your location, size, and weight of the items ordered. We offer various shipping options for your convenience, including standard, expedited, and express delivery.

• Free Shipping:
  Enjoy free standard shipping on orders over [2 days]. This offer is available only for domestic deliveries.

Returns:

• Return Policy:
  We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your item, we offer returns within [X] days from the date you received your order. To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.

• How to Return:
  To initiate a return, simply contact our customer service team at [email/contact number]. They will guide you through the process and provide you with a return authorization and instructions for shipping the item back to us.

• Return Shipping:
  The customer is responsible for return shipping costs, unless the item is defective, damaged, or incorrect. If the return is due to our error, we will cover the return shipping fees.

• Refunds:
  Once your returned item is received and inspected, we will process your refund within 30 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

• Exchanges:
  We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or full refund, and we will cover any shipping fees for the return of damaged items.